Originally Posted by DuMaInSin

I did not get the 1.000 points because of the OLCI. I used the web form to report the missing points and got no automatic acknowledgement of receipt. I got a first email reply - denying my claim - two days later. After several follow-up emails I eventually got an email confirming that my stay was eligible and I would get the 1.000 points. The whole process took approx. 10 days.

This weekend I had my second stay for this promotion. No OLCI. Guess what - I got 1.000 bonus points instead of 3.000. I decided to dig out the previous email correspondence and respond to that email, explaining that I should get 3.000 points for this stay now and attached the hotel bill.

Let's see how that goes....