Originally Posted by
Goldorak
I haven't made a retroclaim demand for missing points for a while and if somebody on this forum has done one recently, can you tell me whether you receive an acknowledgement of receipt of your demand by e-mail just after having done it ? I'm taking because I'm missing 3000 promo points (you know the promo where you have 1000 puts after the 1st stay, 3000 after the 2nd, etc likely because I did OLCI. I've made a retroclaim demand on-line a week ago and still silent since then while usually, they credit my points within 24-48 hrs. So I'm wondering if they received my demand. May be another bug ?
Thanks
I did not get the 1.000 points because of the OLCI. I used the web form to report the missing points and got no automatic acknowledgement of receipt. I got a first email reply - denying my claim - two days later. After several follow-up emails I eventually got an email confirming that my stay was eligible and I would get the 1.000 points. The whole process took approx. 10 days.
This weekend I had my second stay for this promotion. No OLCI. Guess what - I got 1.000 bonus points instead of 3.000. I decided to dig out the previous email correspondence and respond to that email, explaining that I should get 3.000 points for this stay now and attached the hotel bill.
Let's see how that goes....