Originally Posted by
Dave Noble
MH isn't going to pay the hotel bill for the night
If there is availability the next day, then should be easy to get AA to rebook the sector - you will have the option to cancel and redeposit without penalty and can then purchase a revenue ticket if you prefer
If the flight is not operating anymore, then there is a limit to what AA can do
Thanks DN. I remain curious about what is supposed to happen from a 'system' perspective if I hadn't noticed this. I presume AA should make contact with me once MH had 'advised' them (automatically or manually) - or is the system not that robust? of course, alternate award inventory might well be dwindling in the meantime.
It would seem a weakness in the ticketing system if this didn't come to light until check-in!
Cheers, TK
Edited to add:
Called MH. The staff member said the final sector was cancelled since there wasn't 2 hours between flights at KUL (note EF say MH-MH Intl-Intl MCT is 60 mins. When pressed on the fact that MH weren't even operating the flight according to their own website (and others), the agent checked and confimred the flight wasn't actually being operated, and that I needed to contact AA for a re-booking on another flight. The comment about not meeting MCT seems complete BS to me....
I'll contact MH first to see what is happening with this sector, then confirm that AA can also 'see' the problem, and finally make a call on either taking the later flight on MH or cancelling and buing a revenue ticket.