Originally Posted by
OccasionalFlyerPerson
The mother is being supported by the media. The media appear to mostly be reporting her side of the story, while giving limited or in some cases no coverage to differing opinions.
The story showed up in a couple of places on my Facebook feed yesterday. (Redbook, Refinery 29) It was interesting how the first few posts would be all pro-mom, how dare UA? and then someone would say that they read a few more stories that covered more of the whole picture and the tone would shift to being pro-UA instead once a little bit of the airline POV came out.
Mom is described as a frequent flyer. Shouldn't she have well known the airline's policy on food provided (or not) with ticket and what's available for sale long ago?