Originally Posted by
bulletin2007
I also had this problem for 2 US Bank VGC cards ($500 each). I called the number on the back of the card (866-952-5653). Once I input the 16-digit card number, I was transferred to CSR. One card, which I am trying to load to my Gobank in Walmart Kate but failed several times during last 2 weeks, still has $500 balance but is restricted. The CSR asked me to fax a lot of materials to them. The other card, is not purchased correctly. CSR suggested me to bring receipt to the store where I purchase it.
I just went through this. Start with calling the number on the activation slip - they will do everything for you that they can over the phone. If the card can be activated, they will activate it once they verify the purchase. If the card has problems, they will verify everything and create a case so that the store employees can replace the card for you without issue. You can try to do it through the number on the back of the card, they may eventually resolve it for you but it will take forever and may never actually be resolved.