Originally Posted by
jet804
So I bought a GC at a kroger recently and I have not been able to remove the balance. I tried serve, money order, and buying stuff, yet it says debit is not authorized.
The balance is still the initial 500. Has anyone encountered this before and can share how they resolved it?
this must be a vanilla GC, right? if so, try loading @ 49.99 or less at a time at WM (Kate/MC/registers). if you just have one and don't want to spend it as credit, try that first although it'll take several transactions to drain the full amount. If you want to drain it all, you can do $42 x 10 and 2 x $40 total of 12 transactions.
yes, it is time consuming, this is only for those who have time and patience. Best to do this at Kate when store isn't busy and there's no queue. You can do it with Kate and the rest at a regular register.
ETA: if its a mastercard, others have reported difficulty draining them at WM so keep that mind.