Originally Posted by
Mary2e
Made a reservation yesterday and requested to use a DSU. Was told that I would receive a confirmation email within 2 hours if the DSU went through.
8 hours later and no email at all from anyone. I called to find out if the DSU was approved and to see what happened to my email.
They were perplexed that I hadn't received anything and sent me another, showing the DSU.
I think the website was FUBARd yesterday.
It's not an isolated incident. The system has been messed up for quite a long time.
When I've used DSUs during the past year it sometimes takes a day before the confirmation email arrives. Sometimes it doesn't arrive and I have to call for verification.
The most recent one I used resulted in a series of emails showing that my room had indeed been rebooked into a suite -- at the full prevailing rate.
