Originally Posted by
neilsinc
Yeah, I know it was 6 months, but it is quite annoying given the member number was there and they didn't add the miles. It was added to the booking, so this is an error on Emirates part. It can't always be up to the customer to check that they are doing their job properly surely?
Sorry for the late reply, completely missed this!
Yes, if it's on the booking and appears on your boarding pass, it should credit and in the vast majority of cases, it does. I only have anecdotal evidence of course, but out of my last 100 sectors on EK, none of them failed to credit within a day of completing the outbound and inbound. The working assumption is that it's quite reliable and that if anything slips through the cracks, the customer will flag it up with a missing miles request. 6 months I think is a reasonable amount of time for the window for claims to be made, especially as Skywards sends emails every month with the balance. A bit like lost and found - at what point do you stop keeping things and give them away to charity/destroy them? What is a reasonable amount of time?
I'd chalk this one up to experience - I bet you won't forget to chase up miles again though!
