Originally Posted by
goalie
Let's try it this way....
Member#1 makes a post
Member#2 clicks and marks the post as helpful
Members 3, 4, & 5 report the post saying the post is not helpful
Moderators review the post and while not helpful, it is accurate post and within ToS (i.e. "sorry, and no matter what you may think, what the agent told you is correct"*)
Is a moderator supposed to "un-helpful" the post?
No. Are you advocating they should? Why should they? You're intimately familiar with "Likes" on Facebook--no one has the power to remove "Likes" there, and that system works just fine.
I think this is a perfectly workable system:
If a post contains inaccurate information it would not be ideal to mark it "Unhelpful". Instead, you should reply to the thread by posting the correct information. If there were a Helpful button your more accurate reply should attract clicks.
If you recognize that the information is inaccurate, post the correct information.