They are very tricky. They gave me a heavily banged up car, with scratches and dents marked on a paper form and claimed no undamaged car was available. Upon check-out I was late for my flight and could not find their paper so they insisted on charging my credit card for all the scratches and dents. They claimed they had no copy of their own form, even though I was returning to the same station. Later I found the original paper they had given me, and the central AVIS office managed to cancel all charges, but only after several months of negotiations with the local office. The central AVIS employees several times expressed surprise with the unhelpful attitude of their local colleagues. It all got straightened out, but it was a struggle. I would not use this AVIS franchise again.