Originally Posted by
ExpertFlyer Voice
We wanted to give everyone a heads up. US Air made an IT change on their host system last night that had the unintended side effect of erasing the changes that were made to allow ExpertFlyer to see the US O,I,X award classes. Of course, because it's the Friday before the holidays, they have a code freeze in place and won't be able to apply the fix until the first week in January. As a result O,I,X on US won't be available in ExpertFlyer until then, however J class upgrades are still viewable.
Our AA/US contacts have asked us to pass along their apologies. Thank you for your understanding.
First I commend you for the proactive notification to your users. Thank you.
Second I am pleased and reassured that AA/US are working with you to fix as I strongly suspect that certain other major U.S. carriers would not care less.
I am exec plat on AA (but will drop to plat next year) and the fact that AA have stronger support for expertflyer than DL or UA makes me more loyal to AA. This is a differentiator for AA and you should let them know that their frequent flyers appreciate this.
Thank you
DAK