FlyerTalk Forums - View Single Post - Award seat available online but phone agent cannot see it (not a "phantom" award)?
Thread: Award seat available online but phone agent cannot see it (not a "phantom" award)?
View Single Post
Old Dec 16, 2014 | 9:50 pm
  #9  
godsquare
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Jul 2013
Posts: 637
Originally Posted by channa
This is a known issue with new flights and SHARES. It takes an extra few days before they're sometimes loaded into SHARES. The website may even show them because it queries ITA, IIRC, but it won't confirm because SHARES doesn't see them yet.

I had this earlier this year with the new TK flight SFO-IST. The issue has been going on as far I can remember back in the CO days.
Thanks. So my best bet is to wait for a few days?

Edit: assuming that I might not be able to find an agent to long-sell those segments for me?
godsquare is offline  
Reply