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Thread: Award seat available online but phone agent cannot see it (not a "phantom" award)?
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Old Dec 16, 2014 | 8:32 pm
  #4  
godsquare
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Join Date: Jul 2013
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Originally Posted by mahasamatman
Is this an award or revenue booking? If award, how did you "verify" there is an award seat available?
Award seat.

I can verify it by trying to book the award. If it is a "phantom", you will get an error before going to personal information page.

Originally Posted by sbm12
I had similar issues with LH404 recently (the late FRA-JFK flight). Ask the agent to try to "long sell" the segment. It should come back confirmed if there really is space.
The thing is, my phone agent cannot even find the flight itself.
Last edited by WineCountryUA; Dec 16, 2014 at 9:50 pm Reason: merging consecutive posts by same member
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