Originally Posted by nmenaker

From FIRST to LAST..

I have to say, my experience trying to add the LOCAL COUNTRY numbers and international LOCAL COUNTRIES DATA ROAMING have been HORRIBLE. At this point, I'm exhausted trying to get Toggle to resolve it. Frankly, they seem completely incompetent to resolve THEIR issues and get resolution in any reasonable amount of time.

After I put in for these LOCAL COUNTRY orders (which, sadly now seems to require a PASSPORT number and official BIRTHDAY - so I was leery about putting in THAT much information), I got a confirmation that your IMSI has been ACTIVATED. But, it wasn't. It was in PENDING..

So, I contact support, I'm not going to even list how many times. Both, via email and calling them at .25$ a minute, and they aren't fast at all.

Please don't take this next call the wrong way, but neither via email or phone, I really don't think they UNDERSTAND ENGLISH? I'm not going to go into any of the confusing irrelevant examples or words they used to try and fix the situation, but after what is collectively hours on phone and email it's still not resolved nearly a week later.

Sadly, the phone is now IN COUNTRY and in order to make calls it is NOT at the LOCAL NUMBER rate but at rates nearly 30X higher. Sadly, I was not aware of this at the time since I had initially received a text saying your COUNTRY IMSI HAS BEEN ACTIVATED.

Unfortunately, being in country (I'm not in country it's with my sister) there is relatively little one can do. Fortunately I had her activate her AT&T data plan and messaging so she'd have a backup, but it's certainly NOT the plan I had expected.

So, my historical experience - card in UK, data in UK, pricing in UK, POSSIBLY still stands, but everything else has fallen flat on it's face - at least in this example.