Originally Posted by
pat jordan
Conclusions
I wanted to be on the inaugural Aer Lingus flight from Dublin to Heathrow T2, I felt it was a small piece of history in the making. I was a little underwhelmed that there was little sense of occasion at the airport or on board, particularly in light of the many advertisements heralding the move to T2.
Aer Lingus now offer a much improved service on the Dublin London route, and once the lounge is open, will deliver a product for frequent travelers which greatly exceeds that of their competitor on this route.
Hi Pat thanks for your review. I would have thought Aer Lingus would make more of an effort at the gate with special cakes and balloons etc... It seems they still don't get the importance of taking any chance you can in getting good PR. Despite advances in social media and being a bit more professional they need to grasp the importance of making the most out of such events.
The GC lounge is a major disappointment and it must have been such for you considering it was part of the trip. Nothing worse than advertising something as 9th July then not delivering. Still whats done is done and Im sure once its open it will be a pleasant area to wait and relax.
As stated I think once BA go to T5 it will come down to food and drink options in the lounges that will count. Don't forget BA Golds get F Class lounge access from October so BA will have the upper hand here. Full hot meals and premium champagnes and wines. That coupled with a Business Class ( Club Europe ) across the Irish sea with meal service incl champagne. Still Aer Lingus is pretty decent for a LCC and it will be interesting to watch them over the next few years in which direction they take.
Personally with regards to GC members I would like to see free seat selection and a 25KG bag on UK/Euro routes. Aer Lingus really need to reward loyalty more. Again something that sets BA apart from EI .