Maybe you should.... or maybe you should also realize that it's expecting a bit too much to apply for a credit card and being able to use it before your application is even approved?

No question that bad customer support is just that, but maybe a little understanding that your question might not have been as obvious would go a long way. Not many people will be having problems just with making a reservation. And HP is not exactly the most aspiring part of Hyatt. Good but basic, nothing more.

Losing your prejudice after just one attempt might also help, especially since you seem to be after the freebies more than that you are looking for a good experience. Why not start with an open mind, you might even enjoy those free nights at a decent property :-).