Originally Posted by
ExpertFlyer Voice
Yes we replied to your email which you also sent at the same time we replied to your FT post. How was the website unclear? We always list the currently supported award and upgrade classes both in the Award & Upgrade tool and on the listing on the Help/FAQ page. That list changes over time as airlines add or remove data from being publicly available. The latest listing is always on the website. If an award class or airline isn't listed then it isn't supported.
I'm obviously not as smart as you expertflyer folks, but here's why it was confusing to me.
1) Three years ago you announce in this thread "Master Information and Updates" that you support KLM business class award searches. I did not see anything here announcing the withdrawal.
2) The website says :
Business - Upgrade with DL SWU/Global Upgrades & Fare Class (Z).
On Al Italia, Fare Class Z is the class for looking business class awards. I did not see any information about Fare Class Z in the KLM search.
3) On this thread I asked whether fare class Z was the right fare class. Your answer just chided me on quoting a three year old post, instead of clearing up anything.
The website is unclear. The email response was clear and prompt. Your tone was surprising. Nonetheless, I love Expertflyer.
PS Still have no idea what Fare Class Z is on KLM