Originally Posted by
trust77
All on the Dreamliner, all on the same flight (UA 94 IAH-DEN):
January 2014: Mechanical issue delays flight by 1.5 hrs, then the ice storm @ IAH suspends all operations for about 1.5 hrs, then the de-icing takes nearly 2 hrs (we only had two 777's in front of us - IAH is just not equipped for that kind of weather
February and March 2014: Mechanical issues delayed the departure by 3.5 hrs.
In all three instances I was continuing on to UA 139, the DEN-NRT flight. I've learned to just go with the flow and that it's better safe than sorry; I'm certainly not going to get bent out of shape, nor stressed out about it. You should have received apology emails from UA and your choice of a discount off your next purchase or a lump sum of RDM's. I took the discounts as it can be a nice discount off my business class fares ex GUM to the U.S.
"While it is not our normal practice to provide compensation for flight
interruptions that are less than four hours"
This is straight from 1Kvoice. Anything less than 4 hours is ontime