Originally Posted by
ijgordon
Well, if it's a serious matter, perhaps you should have your lawyer contact their lawyers.
Or address the email to someone high up in the legal department. If you look at the page on aa.com with the corporate officers listed, and do even a 30 second search on how AA formats its email addresses, you'll find the GC's email. And while the GC may not read it themselves, it will be passed to someone within in-house counsel (which is probably a far more senior person than you'll reach by emailing someone high up in AA's operations, where it may be an admin who handles the email).