Originally Posted by pricesquire

Not disputing charges, just need basic tech assistance. These shouldn't even be hard questions to answer, i.e. "why can I receive a text from X number, but my response never makes it to the recipient"

To which they respond:

Dear Isser,

Please accept our apologies for any inconvenience this may have caused to you.

In regards to the outgoing text issue, we have escalated to our technical department who has confirmed that you are in USA and you have been connected to the local network successfully. And they have advised you to check the message centre number on the mobile phone.

Accept our apologies for the inconvenience caused, we also would like to thank you for your patience and understanding.

Please feel free to contact us for any clarifications/assistance on 0207 132 2322 from any network or by dialling 322 from your toggle mobile; we are available from 08:00 – 20:00hrs GMT and 7 days a week. If you are in abroad please call +44 7438 646322 and we will be happy to assist you.

Thank you