Originally Posted by bluetus04

I certainly hope not. I called MPO line last night out of curiosity and it's like:
- let me check your record.....
- she asked me if my MPO# was added after the trip. I said no as it was clearly printing on the BP I sent in. No direct acknowledge from her and I wonder if the system didn't have a scanned copy of BP I sent in
- she said the inquiry was sent to MH but there was no response at all
- she also said from the system, she cannot see my original itinerary and need MH to send them the info. But I sent in a copy of the eTicket in the request! Again seems like they don't have a scanned copy of what I sent in
- she acknowledges it's a problem and the request should not be hanging there for weeks without resolution.

I would say the agent was very nice and promised to put in a "request" to kick it off and get it resolved. But I wonder if CX actually stores a copy of what I sent over before they just forward them over to MH. It sounds common from experience of others posters that CX can't make an intelligent decision because they don't have enough information (because they don't store them when they pass through their hands)??