Originally Posted by
lovesfashion
Ok, here's an update:
They claim one rental was not removed for a week (but they see me adding the next rental, and I got 2 confirmation of change emails that day.) Obviously no customer would log on, add rental 2, and just leave rental 1 on there that had been returned.
Huh? Why are there two rentals? Who is "they" here? How do you "remove" a rental?
They wouldn't refund, but gave me a fax # to send my plea in with the Enterprise contract showing when the car was turned in. Since obviously that new renter did not know I was being charged, he/she paid their own way and technically it was double billed. It's not a huge amount but will try anyway.
What does Enterprise have to do with this?