Originally Posted by
themicah
I think the confusion is that unlike in the Northeast, where PlatePass places EZPass transponders in the cars (in a box that you can close if you don't want to use it), in Florida PlatePass doesn't actually place a SunPass transponder in Hertz cars, but instead relies on the Florida tolling authorities' use of "toll-by-plate" technology to pass along tolls to Hertz customers. And there's no way to shut that off (although in theory having a SunPass transponder should override it). So technically it wouldn't be SunPass (the transponder company) billing PlatePass, but whatever tolling authority (Florida's Turnpike or whatever) that billed PlatePass.
I'm operating under the assumption that SunPass IS the tolling authority. But I guess perhaps you're right in that a different division bills PlatePass via toll-by-plate than the division that uses SunPass, though for all intents and purposes, I think they're probably the same.
Originally Posted by
lovesfashion
Update - pulled up the receipt. Nuts... was for Dec 17th, two entries $1 and $1.25 plus $4.95 per day fee for the full 11 days (of which 6 had already passed - how can they justify it BACK charging dates in the past!)
Per the agreement, you are charged the administrative fee for every day of the rental, if PlatePass is used once or more, up to a maximum fee. Yes, it's a rip-off and illogical. But so is the gas station closest to the Orlando airport.
On the SP receipt, there is activity for the transponder on the 17th also - but not those 2 exact entries from PlatePass. So it charged both the SP transponder and PP on the 17th, even though the transponder was attached and did not move. One charge was 20 minutes after the other, first SP then PP. How does this even happen?
Perhaps that's the delay in identifying the license plate via photo? And some sort of glitch in the system that keeps the SP charge from over-riding the plate-based charge? Definitely seems like a snafu. I would think you can argue to PlatePass that you already paid for those tolls via your SunPass, even though it shows your charge 20 minutes earlier. If they want to argue (with your credit card company....) that you somehow circled back and went through the tolls twice within 20 minutes, then let them try. Assuming you can account for every PlatePass charge with your SunPass (plus the ones after you returned the car), they should remove the administrative fee in full.