Originally Posted by
Dave Noble
If you are downgraded, then lodge a claim under EU261 fro 75% of price of ticket. EK is unlikely to inform you of your rights under the legislation and unless you specify it in you claim for compensation, I doubt that it will volunteer it
If it is claiming that it cannot compensate, then it is likely to find a court disagreeing with it
Have been e-mailing them 2-3 times, only got one answer that they can rebook me or give me the fare difference between F - C.
Today i was in the live chat and they told me that I have to wait a few days for the customer affairs is gonna give me other options. Well wait and see.....
For me this is my first downgrade and I would really like some tips what to do. I got a few from a guy that I know who travels with EK a lot but as for now they feel a bit lacy. I got all the rights to claim a 261/2004 with 75% but they start with this and they want to take this to the very point....
Keep all posted how it will end up. I will send a note to the Swedish ARN department in case they wont pay out the refunde...