Originally Posted by
iztok
That is not true. Even as Platinum. Guarantee only applies if you get room of certain preference confirmed.
All I did was cut/pasted the actual T&C from Marriott's site. I didn't paraphrase or adlib. And this has been hashed out before and even commented on by Marriott insiders.
http://www.flyertalk.com/forum/marri...-question.html
http://www.flyertalk.com/forum/marri...l#post16441397
Does that mean that all hotels will follow all the rules all the time? No, and thus, sometimes you may have to escalate. But per the rules, a Plat should always get their requested bed type as long as the hotel has that bed type.