Guaranteed Bed Type Question
Oct 31, 2010, 8:24 pm
#1
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Guaranteed Bed Type Question
I'm Gold staying at a Renaissance. Work made my reservation about two weeks ago; within a day of it being made I called and attached my MR # to it.
At check in, I was told they didn't have any kings available for the length of my stay and only had two queens. As I don't care too much I just said fine. Then my Plat friend mentioned the guarantee. If there's a published benefit I expect it to be executed properly.
Now here's the catch. My reservation specifically says "Not guaranteed: King Bed". So which trumps here, the reservation or the elite guarantee?
At check in, I was told they didn't have any kings available for the length of my stay and only had two queens. As I don't care too much I just said fine. Then my Plat friend mentioned the guarantee. If there's a published benefit I expect it to be executed properly.
Now here's the catch. My reservation specifically says "Not guaranteed: King Bed". So which trumps here, the reservation or the elite guarantee?
Nov 1, 2010, 4:15 am
#2
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Nov 1, 2010, 4:40 am
#3
Original Poster
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,109
Nov 1, 2010, 6:25 am
#4
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I'm Gold staying at a Renaissance. Work made my reservation about two weeks ago; within a day of it being made I called and attached my MR # to it.
At check in, I was told they didn't have any kings available for the length of my stay and only had two queens. As I don't care too much I just said fine. Then my Plat friend mentioned the guarantee. If there's a published benefit I expect it to be executed properly.
Now here's the catch. My reservation specifically says "Not guaranteed: King Bed". So which trumps here, the reservation or the elite guarantee?
At check in, I was told they didn't have any kings available for the length of my stay and only had two queens. As I don't care too much I just said fine. Then my Plat friend mentioned the guarantee. If there's a published benefit I expect it to be executed properly.
Now here's the catch. My reservation specifically says "Not guaranteed: King Bed". So which trumps here, the reservation or the elite guarantee?
Nov 1, 2010, 6:42 am
#5
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
I am really, really picky about the location of my room, but I don't care at all about the number of beds. When making a reservation at a hotel where I stayed before, I try to remember/conclude/guess the bed configuration of the quiet corner rooms to maximize the possibility that one of them will be mine...
Nov 1, 2010, 9:28 am
#6
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
In that case, I believe that there is no violation of the Guaranteed Room Type, since the room type you booked was unspecified. But I might be wrong.
I am really, really picky about the location of my room, but I don't care at all about the number of beds. When making a reservation at a hotel where I stayed before, I try to remember/conclude/guess the bed configuration of the quiet corner rooms to maximize the possibility that one of them will be mine...
I am really, really picky about the location of my room, but I don't care at all about the number of beds. When making a reservation at a hotel where I stayed before, I try to remember/conclude/guess the bed configuration of the quiet corner rooms to maximize the possibility that one of them will be mine...