Originally Posted by bennos

I'm Gold staying at a Renaissance. Work made my reservation about two weeks ago; within a day of it being made I called and attached my MR # to it.

At check in, I was told they didn't have any kings available for the length of my stay and only had two queens. As I don't care too much I just said fine. Then my Plat friend mentioned the guarantee. If there's a published benefit I expect it to be executed properly.

Now here's the catch. My reservation specifically says "Not guaranteed: King Bed". So which trumps here, the reservation or the elite guarantee?