Originally Posted by x712xdamx

This has been the most painful and ridiculous process ever...

- Couldn't get my routing # for x amount of days b/c it was a "new account" and nobody could see what state I opened it in b/c it was opened online.
- Online checking account verification didn't work for me, so I had to do the deposits. They showed up. I entered them in twice while staring right at them. Said they were wrong.
- Then spent ONE HOUR on the phone w/a level 2 "tech" to try and fix it. He determined they wanted screenshots and that there's a coding error on the site.
- I now have no bank account added and they want to leave it there so their tech team can address it.
- Today I got a call from Citi and they want a fax of my Drivers License for verification of who I am... okay.
- Today I tried to login, says my password is wrong and wants my debit card number to enter the account. Haven't received the debit card, can't login.
- Called and they said there's no entering the account now until I receive the debit card. So much for freaking making a bill payment and DD this month, gosh danget!

Gonna send all of this and more as a formal complaint to the company and maybe there will be some recompensation for the hours more that I will still have to spend on the phone w/Citi to work it all out. What the heck?