Originally Posted by UA Fan

Have they done something worse than these?

- I first state that I want to check award availability using miles for a COK-DFW flight, but that I want certain flights. I give each flight # and surprisingly everything was going so smooth and quick. At the end I ask how many miles would be needed. She says - "oh I did not know you wanted those flights" then repeats the process. At the end I ask how many miles and she says USD 4,073 ish. I then tell her I do not want a revenue ticket, but a mileage ticket and she says "did not know that, let me transfer you to the skymiles dept"

- Piece together a BOM-CDG on AF and then DL on low till DFW. The mileage comes to 120K. I said something is wrong as the cost to India is 80K. She gets on the defensive and states that this is the lowest mileage according to the computer and that is right. Stubbornly refuses to look at the itin or involve rate desk/supervisor. Finally she budges. Comes back a minute later saying she asked her colleague to look at it and everything is right. Fight with her again and she brings in a supervisor, who just won't let me talk. Instead blabs that the computer is correct. After holding my ground, she looks at each flight and realizes that BOM-CDG was in business class.

Anything beat this?