oh god....why. why did you do this to me.
i have called them and how the hell do you guys stand these people.

first of all there is background disturbance.

the number of times i have heard "please bear with me" is not even funny.

now i am told that it is operated by codeshare partner and they cant redeem. after explaining to them that it is not and giving dates finally she gets it.

and now they say call back in a day or 2 as its a new partner and they are having problems figuring out details.

22 min and nothing happened.