Originally Posted by
Krzystos
4. the more difficult one: change ticketing policy: if someone bought a ticket and later airline is going to make ticket sale and exactly the same flight is now more then 20% cheaper - best airline would return money :> (they can call it 'good deal guaranteed' etc)
I think this is going a bit far. Having a sale earlier or later for business reasons is the airlines' perogative (of course having their fares in line with competition should be a given to begin with!).
However as an earlier poster said same day flight changes on empty flights should be without the fare change penalty. it may be 50usd only, but still this is simple customer service that is 'just' 50 dollars for the airline as well and worth more in customer loyalty.