Originally Posted by
fungirl
Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
Originally Posted by
fungirl
Nope.
My follow-up requests just asked to credit back spent e-reward dollars. No answer to those requests either.
Originally Posted by
fungirl
Let's see - August 2012 to January 2013 - just about 5 months along with multiple requests, numerous non-committal responses from e-rewards (we are investigating and will let you know asap - yeh, right) and nearly a write-off of any hope of getting them EVER.
NYC market is excluded from point redemption. Anywhere else, I generally found standard (not anytime) availability is hard to find in major metro markets.
fungirl I know what you are going through now. My first Hertz points e-Reward took 2 days to post. This time, I made a redemption April 1st and the points are not yet in my Hertz acct. I contacted them after 3 weeks and after no response for 2 weeks I contacted them again less then a week ago. Now I just got 2 responses that the redemption takes 6-8 weeks. OK so we are at 5.5 weeks. I guess they expect me to contact them again in 2.5 weeks?!?!
It's just a pain it is so inconsistent. I have been with them since October 2000 and never had issues before which is good but I don't know why some Hertz redemptions would take 2 days and others would go on for weeks or months in fungirls case.
fungirl did you ever get your issue resolved? Did they deposit the points?