Originally Posted by
Dave Noble
In this case, the customer has been informed before going to collect the vehicle that it is a Fiat and has so had opportunity to cancel/ rebook to pay for fiat etc in advance
If this had been a "turn up at airport and find 2 class only" that would be different
The email they sent me never gave me the option of rebooking. However, even if it had, it was not an option. I had a business meeting in Dubai, then another in Zurich the following day, so had to be on that flight.
While I applaud you on you efforts, Dave, to focus on uncovering my misstatement of the proper tier miles being earned, I would like to get back to the focus of my post, and that is what is done for involuntary compensation.
If one reads this thread from the start there are several instances of EK offering compensation. So, to get told, especially as one that is likely in their top 5% of customers in tier miles and revenue, to basically get lost, is surprising. The fact remains that I didn't get what i paid for.
While I don't expect what this guy got, why is EK offering compensation of this level to some and squadoosh to others?
Originally Posted by
Down_the_back
One an F ticket lhr-dxb-bom rtn I was down graded to J on the dxb-bom sector. I was offered a voucher for a free F class Dxb-bom but stated it was pretty useless when I lived in the UK. I was given a free return lhr-bom in F. On the spot, had to use it 12 months after my initia ticket had finished.