Originally Posted by
Rpcfly
This is getting frustrating now !!! Flights on 2/28, 3/6, 3/16 have ALL credited to my Enrich account and NOT my AA account even though I told them to input the number at checkin. My AA number shows on my ticket stub too !
Another trip to KL Sentral to get this sorted out !!!
This could be due to the reservations system. If you used your enrich number to access the booking engine and then changed it to another number at check in, the original number will be 'remembered'. This is one of the major flaws with Amadeus-based systems.
Originally Posted by
Rpcfly
I originally booked after I logged on to my MH account. I changed my FF program when I checked in at KL Sentral. They input my AA number and printed my boarding pass with my AA FF number on it.
There must be some glitch in their system somewhere.
Book your flights but make sure the agent removes the old FFP and ends the transaction first. Then retrieves the booking again to put in new FFP info.
If the agent just inputs the info on reservations and something causes it to have a simultaneous operation ie, the file cannot close, then the new FFP info will be lost when agent ignores and retrieves booking.
To make sure that you get your preferred FFP in, call MH and ask them to remove the existing FFP entirely on the res. Then after the above, put in the new FFP.
Good luck. Enrich may not be able to remove miles already credited to your account.