Originally Posted by
bbernahl
Bill from Hyatt E-Commerce here. This should not happen. I'll send you a private note so we can look into this situation. Sorry you're having trouble with the app, but glad they are showing up in passbook.
Hi Bill, any news regarding this issue? I am having an upcoming stay at the GH Jakarta this weekend and I still can't see it under my account but the reservation still exists if I pull it up with the confirmation number.
Another "issue" is that I received the usual reminder email from my next stay at the GH Seoul next week but never received the one from GH Jakarta. Which is a bit disturbing as it would lead me to think that my reservation is no longer existing...
