Originally Posted by
fetchercity
I have the same question. Just reached Inner Circle status with Kimpton and placed a reservation at the Donovan House in DC. I got the same email notifying me that I could purchase a paid upgrade. If there is availability for paid upgrades to suites, does that mean I can hope for a complimentary upgrade upon check-in considering I'm Inner Circle?
I've been getting this email lately too. I've never acted on it. I still get IC upgrades to suites.
Originally Posted by
Amicus
Some wonderful responses by Mike Depatie, CEO of Kimpton, in a recent USA Today roundtable discussion of hotel loyalty programs.
I am a huge Kimpton fan, and always yearn for them when I travel to places like Las Vegas.
Loved his story about keeping guests happy and paying attention to what we all put in our profiles . . . some guy said he wanted "penguins." When he checked in, his room had a stuffed penguin toy on the bed and books about penguins on the desk.
I thought this was interesting too. The glass on the gyms was interesting to me. It's one of those things that when pointed out to me I realized and realize it does make me comfortable, but not something I'd ever consciously thought about.
http://www.usatoday.com/story/hotelc...ndham/1890159/