FlyerTalk Forums - View Single Post - Horrible First Experience with the "New" Elevate
Old Aug 21, 2012 | 4:29 pm
  #27  
grt2106
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15 Years on Site
 
Join Date: Mar 2011
Location: LAX
Posts: 230
Originally Posted by cringle
It's pretty clearly spelled out in more detail on the adjacent "How it Works" page. It isn't guaranteed:

Opt in for free upgrades to Main Cabin Select when there’s space available.
If you’re flying solo, you’ll have the chance to opt in for an upgrade while you book your flight online, through an authorized travel agent, or when booking through the Virgin America Call Center, and we’ll update your flight status with your new cabin (if available) up to two hours before departure.
If you’re traveling with companions, you can opt in to upgrade your seat by calling your exclusive Elevate Silver or Elevate Gold reservations line.
Since the upgrades are automatic, we can’t guarantee availability of any previously selected Main Cabin seats once you’ve been assigned a spot in Main Cabin Select.
If you’re upgraded to Main Cabin Select when you have already checked in for your flight, you’ll need to check in again online or at the airport to select your new seat in Main Cabin Select.
That text was added after the original delivery of the program.
The -12 and -24 hours still has nothing to do with the upgrades.
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