Originally Posted by
dlaue
Strangely, it had a link about customers with "multiple bookings in error." This link yielded this message: "The overwhelming response from Customers who took advantage of our August 3 limited-time offer that we launched to celebrate three million Fans on Facebook created website performance issues at various times during the day. We realize that some Customers were charged more than once for the same reservation and we want to assure you that we have all hands on deck actively working to process refunds for any duplicate charges.
OH, so
that's what happened to me on Friday!
I was trying to book my outbound ticket for Monday, and it kept "OOPS"ing when I hit the "Pay Now" button, so I kept trying ... then the flight I'd first wanted got sold out, so I moved to the next one, and tried to book that one several times. Finally, I'd called the A+ line to try and book it, and that's when I'd found out I'd made some 12 bookings (which is why my first flight sold out).
They cleared it all up, but what's funny is later on that night (and much later than a normal confirmation would show up), the confirmation E-mails started flowing in:
Code:
+ N 36014 Friday Southwest Airlines (100K) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ 36015 Friday Southwest Airlines (99,968) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36017 Friday Southwest Airlines (100K) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36018 Friday Southwest Airlines (99,886) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36019 Friday Southwest Airlines (100K) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36022 Friday Southwest Airlines (99,902) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ 36023 Friday Southwest Airlines (99,943) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36027 Friday Southwest Airlines (99,943) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36028 Friday Southwest Airlines (100K) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36029 Yesterday Southwest Airlines (99,942) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36034 Yesterday Southwest Airlines (99,983) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
+ N 36039 Yesterday Southwest Airlines (100K) Southwest Airlines Confirmation-CRUDUP/KENNETH R-Confirmat
The A+ line sorted it all out, but yeah, the WN website needs some work.