Originally Posted by cblaisd

Good re-write. ^



Yup. Agreed.



Will that include future purchases where the customer knew that he/she was doing something akin to fraud and taking advantage of an honest -- if regrettable and stupid -- mistake?



I quite agree with all of that. UA has seriously messed several things up since 3/3; they have serious issues to work on. But for me to behave dishonorably in the face of that legitimate frustration and then to claim that it's somehow honorable and right and ethical is just pure rationalization at best.

As a favorite author says, holding on to a grudge is like taking poison and expecting the other person to die.




[sic]



True on all counts. But when I encounter those folks, I'll try to treat them in the way that I would wish to be treated.



Or take a hit to its bottom line which can only eventuate in further cuts in service or continued IT ineptitude.



Ah, the time-honored inaccurate, inflammatory, ad hominem.