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UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

Old Jan 7, 13, 8:22 am
  #4006  
 
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Posted the documents here:

https://docs.google.com/open?id=0B1c...lJkWG9ZQ2dDUDQ

Last edited by amejr999; Jan 7, 13 at 1:05 pm Reason: New link
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Old Jan 7, 13, 8:32 am
  #4007  
 
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Originally Posted by amejr999 View Post
Thanks for posting. It looks like most of the discussion between the DOT and UA were on a teleconference. I wonder if transcripts are available

Last edited by gfowler-ord-1k; Jan 7, 13 at 9:05 am
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Old Jan 7, 13, 8:37 am
  #4008  
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Wonder how those transcripts would indicate "sounds of howling laughter" at this "complaint"?
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Old Jan 7, 13, 12:19 pm
  #4009  
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Originally Posted by amejr999 View Post
Thanks for sharing. Will take a look.
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Old Jan 7, 13, 12:37 pm
  #4010  
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OP - fix Page 35 to remove the UA FF number that the DoT forgot to black out.

Others - Page 36 has the real "meat" and resolution.
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Old Jan 7, 13, 12:44 pm
  #4011  
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"...it could reasonably be interpreted that the actual price of the fare was significantly more that the amount the consumers paid...."

Ya think?!!!

Good on DOT and United. ^^
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Old Jan 7, 13, 12:54 pm
  #4012  
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Originally Posted by travelkid View Post
Thanks for sharing. Will take a look.
Little of interest. Its all in the conf call.

A few questions were asked by DOT in one of the mails, but only replied to in th call (how many tickets).

Would anyone know if they have secretaries taking transcripts, notes, or even have the phone calls on tape- open for FOIA requests?
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Old Jan 7, 13, 1:06 pm
  #4013  
 
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Originally Posted by aacharya View Post
OP - fix Page 35 to remove the UA FF number that the DoT forgot to black out.
Thanks. There were a few more that the DOT forgot to redact that I corrected, but I must have missed that one. Reuploaded.
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