FlyerTalk Forums - View Single Post - March 3rd, 2012 System Integration Master Thread (PSS)

Jul 18, 2012 | 11:39 am

#3426

PebbleBeach

Join Date: Feb 2010

Location: SJC, MRY

Programs: Southwest ALP, United 2MM Lifetime Platinum, HH Diamond, Marriott Lifetime Platinum

Posts: 146

Quote:

Originally Posted by GrizShel

I just booked a 10,000 mile award ticket, those miles were immediately deducted from my account.

I then canceled a 37,500 mile award ticket (for August travel), those miles were not returned to my account even though the confirmation screen said they were:

I'm angry.

And based upon what I've read here, I guess it probably still is useless to try to get Customer service to correct this for the time being?

Did the $10 show back up on your credit card? I also noticed on my award cancellations the miles post as a credit on the day you initially took the award not the day you canceled it. I'd check the detailed activity section.