FlyerTalk Forums - View Single Post - TSA customer relations in checkpoint queue
Old Jul 18, 2012 | 8:33 am
  #93  
jkhuggins
 
Join Date: Nov 2008
Posts: 3,657
Originally Posted by roberino
A fair point in general, but a single TSO isn't going to be enough to open a third checkpoint on his own, and if they had enough staff to have a third checkpoint open then why wasn't it open already?
Having one or two extra bodies around the checkpoint is usually a good thing. Stuff happens that having an extra body around would make easier to handle. A passenger requests/requires a pat-down screening, taking another person away from the "normal" flow of the checkpoint. Another passenger requires assistance in proceeding through the checkpoint (e.g. physical disability). A passenger reports a lost item, requiring a trip back to the office to check the lost-and-found repository. And that's just the "nice" examples.
jkhuggins is offline