FlyerTalk Forums - View Single Post - TSA customer relations in checkpoint queue
Old Jul 18, 2012 | 8:17 am
  #92  
roberino
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Originally Posted by jkhuggins
For me ... based on only one data point, no. Traffic through an airport checkpoint doesn't proceed at a steady rate; there will be times of high-demand and times of low-demand. If TSA staffs its checkpoint for low-demand times, there will never be idle TSOs --- but there will be long checkpoint lines (at which point, the FT population will scream about the waste of their time). If TSA staffs its checkpoint for high-demand times, there will be moments when TSOs are idle (at which point, the FT population will scream about the waste of their tax dollars).

About the only thing constant is FT screaming about the TSA.
A fair point in general, but a single TSO isn't going to be enough to open a third checkpoint on his own, and if they had enough staff to have a third checkpoint open then why wasn't it open already?
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