Originally Posted by
nacho
Sorry I missed that part. However I'll not stay in ANY room that doesn't have a working door lock - it doesn't matter even though it's my last night. So they will have to change room or walk me to another hotel at their expense.
This is what I would do, I'll contact Marriott Rewards about the issue via the online form. Then they will contact you via email that the hotel will get back to you, the hotel will then get back to you to explain whatever they need to explain.
I like to use this method because I'd like the corporate to know if someone is doing an extraordinary job or someone is not doing their job right.
I agree, I wouldn't want to stay anywhere without a working door lock. Luckily the OP was still able to lock the door from the inside using the dead bolt, and that might be enough for me if it was my last night in the hotel.
But that is a good idea to contact Marriott Rewards. Depending on the OP's status, his complaint may carry some weight (hopefully).