Originally Posted by
rcross23
Well yes, that much is obvious. The issue here is that the OP had already been staying at the hotel for a number of days and discovered the issue on the last night of his stay. The discussion is about any post-stay compensation and how to best bring attention to the issue.
Sorry I missed that part. However I'll not stay in ANY room that doesn't have a working door lock - it doesn't matter even though it's my last night. So they will have to change room or walk me to another hotel at their expense.
This is what I would do, I'll contact Marriott Customer Care about the issue via the online form. Then they will contact you via email that the hotel will get back to you, the hotel will then get back to you to explain whatever they need to explain.
I like to use this method because I'd like the corporate to know if someone is doing an extraordinary job or someone is not doing their job right.