Originally Posted by rcross23

In my brief time on this forum, I have noticed that there are FTers with ALL kinds of personal ethos. Therefore, I would almost guarantee you will get some people that say "No Harm, No Foul" and that you shouldn't make a big deal of it because nothing was taken, etc. However, I completely agree with you that this is a serious issue, and just because nothing happened doesn't mean that nothing COULD have happened. When considering the severity of the issue, you have to consider all circumstances under which this could have occurred. You could have been travelling with your wife, kids, etc. and would have been unable to rely on the lock to keep them safe. Not only could your valuables have been taken, but something far more nefarious could have potentially occurred. Therefore, I would definitely follow up with Management, as you have said. I don't know what kind of compensation you will get, but it is obviously worth bringing it to Management's attention so that they can (hopefully) discover what caused the lock to malfunction, and keep it from recurring. You may be able to press for some points, or a discount on a future stay as it seems you frequent this hotel often, but I doubt you will get any type of monetary compensation.

I'll be interested to hear if anyone else has had similar experiences and what their opinions are. Just be prepared for some idiot to tell you not to worry about it.