Hyatt is giving me huge headaches today. I was in the process of a successful BRG claim, when they claimed that because the site was down (even though they confirmed the higher Hyatt.com price at the beginning of the call), they can't do a BRG.

It really makes you wonder what kind of poor legacy IT infrastructure their site is built on...you never see Starwood or Fairmont or Hilton go down nearly this often.