Originally Posted by
nova08
]his was not a complete outage of the system as other FTers had no issue during the these times and I was never informed of an outage of this nature during business hours. As far as I'm concerned they probably have no idea why I experienced the outage. They got to my email 2 weeks late and its doubtful they went back to determine why it was down and ensure other customers do not experience similar outages unless absolutely necessary. BTW, my account never changed in the midst of all these outtages, so it wasn't an infamous sweep.
So in all no this is not a Level 1 severe issue but I don't think it would hurt their CS if they retained the PMUA strategy of at least throwing a bone at customers they inconvenience
But the problem may have not even been their fault! If no one else reported the outage, it could well have been some kind of issue with the routing setup between you and UA.
Even if it were UA's fault, I understand it's frustrating to not be able to access the website, but I really don't think that this complaint deserves compensation, sorry. People expecting compensation for these kind of issues is what makes it harder for the rest of us to get compensation for more serious issues.