Originally Posted by
andrewwm
Your issues were fixed? I understand if you are complaining in that you wanted the problems brought to management attention (which, from what you wrote, happened), but were you also expecting compensation?
I wasn't so much annoyed with the mileage posting as I was with the downtime. I'm not talking 10 minutes here and there, I'm talking several hours a day during prime business hours spanning at least a week. I received error messages with most essential functionality (Flight search, flight status, Account Login all did not work). And this was all leading up to an International trip in which a GPU still hadn't cleared. This was not a complete outage of the system as other FTers had no issue during the these times and I was never informed of an outage of this nature during business hours. As far as I'm concerned they probably have no idea why I experienced the outage. They got to my email 2 weeks late and its doubtful they went back to determine why it was down and ensure other customers do not experience similar outages unless absolutely necessary. BTW, my account never changed in the midst of all these outtages, so it wasn't an infamous sweep.
So in all no this is not a Level 1 severe issue but I don't think it would hurt their CS if they retained the PMUA strategy of at least throwing a bone at customers they inconvenience
Originally Posted by
edcho
+1 -- I was on two PMUA flights back to back on Monday with the same crew in 1st. The first meal order was taken front to back. The second was in a U shaped way (started on the left side 1st row and went all the way back ONLY on the left side -- then right side last row and all the way to the front). I was sitting on the 1st row right side (i.e. last) but I was tired so I didn't say anything.
I just wish they did it all consistently.
Now that you mention it, on two flts in BF they did a U shape path for taking preferences of main entrees.
Originally Posted by
UALsandiego
I used an RPU the other day less than 5 hours before departure with 17 (!!) people waitlisted for F. Did I feel bad?
I thought you couldn't use an RPU within 24 hours?