Originally Posted by
lrbenko
I've had reward itineraries changed in the past, and was never charged a milage difference. I felt kind of decieved that the agent didn't even mention the change in milage cost. She was real casual, to the tone of: "we have a 7:30am flight that arrives at noon, will that work?". Thats it.
This sounds like the agent was too lazy to call and have additional award inventory opened for you at your original cost in miles. Arriving five hours later than originally planned gives you the right to pick flights that work after the schedule change. You should complain until this is fixed.